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communiqués",{"metatag":511,"id":544,"translationOutdated":10,"translations":545,"title":547,"path":550,"status":103,"typeArticle":138,"uuid":551,"image":13,"datePublication":552,"chapeau":554,"body":556,"categorie":559,"articleParagraphe":566},[512,518,522,523,528,532,536,540],{"__typename":513,"tag":514,"attributes":515},"MetaTagValue","meta",{"content":516,"name":517},"Se soigner à la maison et contacter le 811 : des gestes simples pour réduire la pression sur les urgences | Santé Québec","title",{"__typename":513,"tag":514,"attributes":519},{"content":520,"name":521},"Avant même de consulter un professionnel de la santé, plusieurs informations fiches d'autosoins se trouvent sur le site Web sante.quebec. Que ce soit pour l'influenza, la COVID-19, la gastro-entérite ou divers autres symptômes, nombreux conseils sont disponibles pour se soigner à la maison, tant pour les adultes que pour les tout-petits.","description",{},{"__typename":524,"tag":514,"attributes":525},"MetaTagProperty",{"content":526,"property":527},"https:\u002F\u002Fsite-sq-ws.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fsites\u002Fsq-1\u002Ffiles\u002F2026-02\u002Fog-image.jpg","og:image",{"__typename":524,"tag":514,"attributes":529},{"content":530,"property":531},"image\u002Fjpg","og:image:type",{"__typename":524,"tag":514,"attributes":533},{"content":534,"property":535},"1200","og:image:width",{"__typename":524,"tag":514,"attributes":537},{"content":538,"property":539},"630","og:image:height",{"__typename":524,"tag":514,"attributes":541},{"content":542,"property":543},"Santé Québec","og:image:alt","207",[546,549],{"title":547,"path":548},"Se soigner à la maison et contacter le 811 : des gestes simples pour réduire la pression sur les urgences","\u002Fsq-1\u002Fen\u002Fnews\u002Fpress-releases\u002Fse-soigner-la-maison-et-contacter-le-811-des-gestes-simples-pour-reduire-la",{"title":547,"path":550},"\u002Fsq-1\u002Factualites\u002Fcommuniques-presse\u002Fse-soigner-la-maison-et-contacter-le-811-des-gestes-simples-pour","3f6d699c-6cf3-4dde-b785-4440b54e90ec",{"time":553},"2025-12-23T12:00:00+00:00",{"value":555},"\u003Cp>MONTRÉAL, le 23 déc. 2025 \u002FCNW\u002F - Alors que les urgences sont fortement sollicitées et que les horaires des cliniques et pharmacies peuvent être réduits, Santé Québec rappelle l'importance de se soigner à la maison et de contacter le 811 (Info-Santé\u002FInfo-Social) avant de se rendre à l'urgence. Ce service téléphonique gratuit et confidentiel, accessible 24 heures sur 24, 7 jours sur 7, permet d'obtenir des conseils de professionnels de la santé pour des problèmes non urgents ou des besoins psychosociaux.\u003Cbr> \u003C\u002Fp>",{"value":557,"summary":97,"processed":558,"format":79},"\u003Cp>Avant même de consulter un professionnel de la santé, plusieurs informations fiches d'autosoins se trouvent sur le site Web sante.quebec. Que ce soit pour l'influenza, la COVID-19, la gastro-entérite ou divers autres symptômes, nombreux conseils sont disponibles pour se soigner à la maison, tant pour les adultes que pour les tout-petits.\u003Cbr> \u003C\u002Fp>","\u003Cp>Avant même de consulter un professionnel de la santé, plusieurs informations fiches d'autosoins se trouvent sur le site Web sante.quebec. Que ce soit pour l'influenza, la COVID-19, la gastro-entérite ou divers autres symptômes, nombreux conseils sont disponibles pour se soigner à la maison, tant pour les adultes que pour les tout-petits.\u003Cbr> \u003C\u002Fp>\n",[560],{"id":443,"name":561,"weight":562,"uuid":563,"status":103,"path":564,"description":565},"Conseils santé",0,"142b7232-290b-4fbf-a424-5de15e2738a1","\u002Fsq-1\u002Ftaxonomy\u002Fterm\u002F55",{"value":13},[567,578],{"__typename":568,"id":569,"citation":570,"couleurArrierePlan":572,"uuid":576,"status":103,"source":577},"ParagraphCitation","1171",{"value":571},"\u003Cp>« Adopter les bons gestes à la maison et communiquer avec Info-Santé 811 sont des réflexes essentiels pour permettre de désengorger le réseau. Même si un délai d'attente est parfois nécessaire au 811, il est souvent préférable d'attendre en ligne ou de sélectionner le rappel automatique, chez soi, plutôt que dans une salle d'urgence bondée, où la présence de plusieurs virus peut augmenter le risque de contagion ou une détérioration de son état ».\u003Cbr> \u003C\u002Fp>",{"__typename":573,"id":438,"name":574,"codeHex":575},"TermCouleurArrierePlan","Beige #F2EEEC","#F2EEEC","be41be2a-0899-45f7-baa0-6b0b0a247c48","Véronique Wilson, directrice générale - Coordination, accès, services intégrés d'urgence et de première ligne à Santé Québec",{"__typename":579,"id":580,"wysiwyg":581},"ParagraphWysiwyg","1172",{"value":582},"\u003Cp>Comment fonctionne le \u003Ca href=\"tel:+1811\">811\u003C\u002Fa> ?\u003C\u002Fp>\u003Cp>Lors de votre appel, trois options s'offrent à vous :\u003C\u002Fp>\u003Cp>\u003Cstrong>Info-Santé :\u003C\u002Fstrong> conseils infirmiers pour un problème de santé non urgent.\u003Cbr>\u003Cstrong>Info-Social :\u003C\u002Fstrong> soutien psychosocial par un professionnel qualifié.\u003Cbr>\u003Cstrong>Guichet d'accès à la première ligne (GAP) : \u003C\u002Fstrong>orientation pour les personnes sans médecin de famille ou infirmière praticienne spécialisée en soins de première ligne (IPSPL)\u003C\u002Fp>\u003Ch3>Info-Santé :\u003C\u002Fh3>\u003Cul>\u003Cli data-list-item-id=\"e063e970ec5f47866b80964abb1923bc9\">Évaluation de votre situation\u003C\u002Fli>\u003Cli data-list-item-id=\"e7c2d50be6b940fba02f55e00ba45a88e\">Conseils et enseignement sur les autosoins\u003C\u002Fli>\u003Cli data-list-item-id=\"ebfaba6bb7c055597413874f95f2cc02c\">Orientation vers le bon service si nécessaire\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Info-Social :\u003C\u002Fh3>\u003Cp>Évaluation de votre besoin\u003Cbr>Écoute et suggestions adaptées\u003Cbr>Référence vers les ressources appropriées\u003C\u002Fp>\u003Ch2>Un rôle essentiel pour désengorger les urgences\u003C\u002Fh2>\u003Cp>Entre décembre 2024 et décembre 2025 :\u003C\u002Fp>\u003Cp>37 % des appels se sont réglés par téléphone, sans déplacement.\u003Cbr>Seulement un appel sur six mène à l'urgence. Les principaux motifs d'appel sont :\u003C\u002Fp>\u003Cul>\u003Cli data-list-item-id=\"e4ac5f3ed9031a5799f9b61ef36049127\">Symptômes respiratoires (rhume, toux, mal de gorge)\u003C\u002Fli>\u003Cli data-list-item-id=\"ea304908fbf6f0f1c6d0fd5ea63943763\">Troubles digestifs (diarrhée, douleurs abdominales)\u003C\u002Fli>\u003Cli data-list-item-id=\"e71573cea8ee58723ce25ee833ef46d54\">Questions sur les ressources et services\u003C\u002Fli>\u003Cli data-list-item-id=\"e98ed09a1350f9a2d1e5cd0d4412ca133\">Problèmes cutanés (éruptions, démangeaisons)\u003C\u002Fli>\u003Cli data-list-item-id=\"e5eb99cb555970dca9ffac0ff778e7fc4\">Fièvre\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Attente et solutions\u003C\u002Fh2>\u003Cp>Le 811 reçoit plus de 1,6 million d'appels par an. En moyenne, le temps d'attente est de 64 minutes, pouvant atteindre 83 minutes en période de pointe. L'option attente virtuelle permet de recevoir un retour d'appel sans rester en ligne.\u003C\u002Fp>\u003Cp>En cas d'urgence réelle, composez le 911 ou rendez-vous à l'urgence la plus proche.\u003C\u002Fp>\u003Cp>SOURCE Santé Québec\u003C\u002Fp>\u003Cp>Renseignements : Ligne média de Santé Québec : \u003Ca href=\"tel:+14187816209\">418 781-6209\u003C\u002Fa>, \u003Ca href=\"mailto: relations.medias@sante.quebec\">relations.medias@sante.quebec\u003C\u002Fa>\u003C\u002Fp>",1777635268541]