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confidentiel. Il permet de joindre rapidement le personnel infirmier ou le personnel en intervention psychosociale en cas de problème de santé non urgent, de problème de santé mentale ou de situation psychosociale difficile.\u003C\u002Fp>",{"texte":724,"cta":727},{"processed":725,"value":726},{"#type":721,"#text":726,"#format":94},"\u003Cp>En cas de problème grave ou de besoin urgent, composez le\u003Ca href=\"tel:+1911\"> 911\u003C\u002Fa> ou rendez-vous à l’urgence.\u003C\u002Fp>",{"title":728,"url":341,"internal":118},"Quand consulter à l’urgence",[730,777,816,845],{"__typename":731,"id":732,"listeTiroirsAccordeonTitre":733,"fieldAnchor":22,"tiroirsAccordeon":734},"ParagraphListeTiroirsAccordeon","2441","Pourquoi contacter le 811?",[735,747,757,767],{"titre":736,"texte":737,"wysiwyg":740,"cta":744},"Conseils de santé pour tous (Info-Santé)",{"processed":738,"value":739},{"#type":721,"#text":739,"#format":94},"\u003Cp>Le personnel infirmier d’Info-Santé peut vous donner des recommandations pour vous soigner à la maison ou pour trouver le service adapté à votre besoin.\u003C\u002Fp>",{"processed":741,"value":742},{"#type":721,"#text":742,"#format":743},"\u003Cul type=\"disc\">\u003Cli data-list-item-id=\"ef38f5c1f2dd6d86d4c54d990983198c2\">Indigestion persistante : vous hésitez entre une indigestion et une intoxication alimentaire. \u003C\u002Fli>\u003Cli data-list-item-id=\"e61859f8fffd91d513249b0c4a883f425\">Piqûre d’insecte : vous voulez réduire l’inflammation ou la réaction. \u003C\u002Fli>\u003Cli data-list-item-id=\"e414084db218c0c5fc6416b1915393684\">Coupure ou brûlure mineure : vous voulez savoir comment faire les soins vous-même à la maison. \u003C\u002Fli>\u003Cli data-list-item-id=\"eccf418fdc3bea78ff51b089d0509e9e9\">Mal d’oreille : vous cherchez un moyen de soulager la douleur ou voulez savoir qui consulter. \u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>","html_liste",{"title":745,"url":746,"internal":118},"811, option 1 ","#tel:811",{"titre":748,"texte":749,"wysiwyg":752,"cta":755},"Ligne pédiatrique ",{"processed":750,"value":751},{"#type":721,"#text":751,"#format":94},"\u003Cp>Vous pouvez parler au personnel infirmier pour obtenir des conseils pour votre enfant de 0 à 17 ans. Au besoin, un rendez-vous vous sera donné. \u003C\u002Fp>",{"processed":753,"value":754},{"#type":721,"#text":754,"#format":743},"\u003Cp>Appelez si vous avez des questions ou des inquiétudes concernant la santé de votre enfant : \u003C\u002Fp>\u003Cul type=\"disc\">\u003Cli data-list-item-id=\"e3856b5f498958cf2ff571437594ff93b\">Vomissements ou diarrhée : Votre enfant vomit, a de la diarrhée ou refuse de boire. \u003C\u002Fli>\u003Cli data-list-item-id=\"e1bc784475e337d04c5c3dd80d63635ee\">Fièvre : Votre enfant a une forte fièvre et vous hésitez à aller à l’urgence. \u003C\u002Fli>\u003Cli data-list-item-id=\"ee2f552a8177bd1ee2e1c84d34c1bc5fc\">Médicaments : Vous avez un doute sur la dose d’acétaminophène ou d’ibuprofène à donner. \u003C\u002Fli>\u003Cli data-list-item-id=\"e88478fa5a040779366e8368e035203ec\">Éruption cutanée : De la rougeur ou des plaques apparaissent soudainement sur la peau de votre enfant. \u003C\u002Fli>\u003Cli data-list-item-id=\"ec529fff7b4f72f0c25000c5a18b3570f\">Perte d’appétit : Votre enfant ne boit plus ou ne mange plus.      \u003C\u002Fli>\u003C\u002Ful>",{"title":756,"url":746,"internal":118},"811, option 1, puis option 1 ",{"titre":758,"texte":759,"wysiwyg":762,"cta":765},"Soutien en santé mentale et problèmes psychosociaux (Info-Social) ",{"processed":760,"value":761},{"#type":721,"#text":761,"#format":94},"\u003Cp>Pour toute préoccupation personnelle, familiale, relationnelle ou sociale, le personnel en intervention psychosociale d’Info-Social est disponible pour vous soutenir. \u003C\u002Fp>",{"processed":763,"value":764},{"#type":721,"#text":764,"#format":743},"\u003Cul type=\"disc\">\u003Cli data-list-item-id=\"e88697f713b22e163b42dd32e8e587697\">Détresse et épuisement \u003C\u002Fli>\u003Cli data-list-item-id=\"e06d25f2c4281a9ea01929c579c254da3\">Stress, anxiété, angoisse \u003C\u002Fli>\u003Cli data-list-item-id=\"ebddb88d2cedb507ba2f5131b2a528314\">Questionnements personnels, couple, famille, travail \u003C\u002Fli>\u003Cli data-list-item-id=\"e65a1502fb58dc9c79cfdde8a4b4a7221\">Conflits familiaux ou relationnels \u003C\u002Fli>\u003Cli data-list-item-id=\"e970bb931135d9dfad45a2b06d9443576\">Deuil, rupture, isolement \u003C\u002Fli>\u003Cli data-list-item-id=\"e877d67da36ada58b5d7c70d4c91b827f\">Inquiétude pour une personne proche \u003C\u002Fli>\u003Cli data-list-item-id=\"ec913ba7ee381f45bacb9503e0bec428c\">Situation préoccupante ou comportement préoccupant \u003C\u002Fli>\u003Cli data-list-item-id=\"ef1c2604d6c4a1f83a66f61591cbbfd61\">Violence, abus ou maltraitance \u003C\u002Fli>\u003Cli data-list-item-id=\"e7a0a57f332295a80637776f2b4f30701\">Événements difficiles (séparation, perte d’emploi, maladie d’un ou une proche)\u003C\u002Fli>\u003C\u002Ful>",{"title":766,"url":746,"internal":118},"811, option 2 ",{"titre":768,"texte":769,"wysiwyg":772,"cta":775},"Guichet d’accès à la première ligne (GAP) ",{"processed":770,"value":771},{"#type":721,"#text":771,"#format":94},"\u003Cp>Cette ligne exclusive vous oriente rapidement vers le bon service si vous attendez un ou une médecin de famille ou êtes inscrit ou inscrite auprès d’un groupe de médecine de famille (GMF). \u003C\u002Fp>",{"processed":773,"value":774},{"#type":721,"#text":774,"#format":743},"\u003Cul type=\"disc\">\u003Cli data-list-item-id=\"e9f88ed7cd5b69f7bd90497c5abada146\">Consultation pour un problème de santé non urgent (ex. : infection urinaire, grippe, bronchite) \u003C\u002Fli>\u003Cli data-list-item-id=\"ec4965cf8d13104164efadf5ecdd87481\">Consultation pour le renouvellement d’une ordonnance \u003C\u002Fli>\u003Cli data-list-item-id=\"eb4bbad98b9078c4d117538e6e1d928f3\">Consultation pour l’évaluation d’une personne vivant avec une maladie chronique \u003Cbr>     \u003C\u002Fli>\u003C\u002Ful>",{"title":776,"url":746,"internal":118},"811, option 3  ",{"__typename":778,"id":779,"typeInfosRapides":780,"uuid":781,"infosRapidesTitre":782,"fieldAnchor":22,"infos":783},"ParagraphInfosRapides","2442","sans_urgence","a65174a5-67b3-4942-a61e-5ab86096098d","Comment accéder au 811? ",[784,794,804,810],{"titre":785,"picto":786,"description":791},"Par téléphone, tous les jours, \u202824 heures par jour  ",{"id":787,"name":788,"uuid":789,"path":790},"63","Telephone","5b1902a1-aca6-4b1a-9bf5-4d84c216324f","\u002Fsq-1\u002Fpictogramme\u002Ftelephone",{"processed":792,"value":793,"format":94},{"#type":721,"#text":793,"#format":94},"\u003Cp>Pour toute personne résidant au Québec ou pour une personne proche. \u003C\u002Fp>",{"titre":795,"picto":796,"description":801},"Population anglophone ",{"id":797,"name":798,"uuid":799,"path":800},"64","Question","1d9212a2-93c7-4916-ac5b-37af7f888951","\u002Fsq-1\u002Fpictogramme\u002Fquestion",{"processed":802,"value":803,"format":94},{"#type":721,"#text":803,"#format":94},"\u003Cp>Le personnel est en mesure de donner une réponse en anglais. \u003C\u002Fp>",{"titre":805,"picto":806,"description":807},"Personnes malentendantes  ",{"id":797,"name":798,"uuid":799,"path":800},{"processed":808,"value":809,"format":94},{"#type":721,"#text":809,"#format":94},"\u003Cp>Les personnes malentendantes peuvent utiliser un service de relais téléphonique pour accéder à Info-Santé 811. \u003C\u002Fp>",{"titre":811,"picto":812,"description":813},"Service non disponible ",{"id":797,"name":798,"uuid":799,"path":800},{"processed":814,"value":815,"format":94},{"#type":721,"#text":815,"#format":94},"\u003Cp>\u003Cstrong>Service non disponible dans la région des Terres-Cries-de-la-Baie-James\u2028et au Nunavik.\u003C\u002Fstrong> \u003C\u002Fp>",{"__typename":817,"id":818,"uuid":819,"titre":820,"fieldAnchor":22,"description":821,"tiroirs":824},"ParagraphListeTiroirsSimple","2443","532d6d5c-96d6-4e1a-806d-c764821d0470","Comment se déroule un appel? ",{"value":822,"processed":823,"format":94},"\u003Cp>Lors d’un appel au 811, le personne infirmier ou en intervention psychosociale vous accompagne en quatre étapes. \u003C\u002Fp>","\u003Cp>Lors d’un appel au 811, le personne infirmier ou en intervention psychosociale vous accompagne en quatre étapes. \u003C\u002Fp>\n",[825,830,835,840],{"titre":826,"description":827},"1. Collecte de renseignements personnels ",{"value":828,"processed":829,"format":94},"\u003Cp>La personne vous demande si vous acceptez de fournir certains renseignements personnels : \u003C\u002Fp>\u003Cul type=\"disc\">\u003Cli data-list-item-id=\"e44ac1a5f48a739fb3ae9916300f52d9a\">votre prénom et votre nom de famille; \u003C\u002Fli>\u003Cli data-list-item-id=\"ed9d15d9b3d614d8fc77786d31a15b270\">votre date de naissance; \u003C\u002Fli>\u003Cli data-list-item-id=\"ebdf70de342935295200a481f5b340337\">votre code postal; \u003C\u002Fli>\u003Cli data-list-item-id=\"ed371748129722d0ec6de90e38d26b35b\">votre numéro de téléphone. \u003C\u002Fli>\u003C\u002Ful>\u003Cp>Les renseignements personnels demeurent confidentiels. Toutefois, il n’est pas obligatoire de les fournir. Si vous ne souhaitez pas le faire, vous pouvez le mentionner à la personne. \u003C\u002Fp>",{"#type":721,"#text":828,"#format":94},{"titre":831,"description":832},"2. Analyse de votre besoin ",{"value":833,"processed":834,"format":94},"\u003Cp>La personne vous écoute, évalue votre situation et cible vos besoins avec vous. Elle détermine ensuite l’urgence de la situation et vous oriente vers l’aide ou les soins appropriés. \u003C\u002Fp>",{"#type":721,"#text":833,"#format":94},{"titre":836,"description":837},"3. Réponse à votre besoin ",{"value":838,"processed":839,"format":94},"\u003Cp>\u003Cstrong>Pour un conseil de santé :\u2028\u003C\u002Fstrong> \u003C\u002Fp>\u003Cp>Pour un conseil de santé, le personnel infirmier évalue votre situation et peut vous expliquer les mesures à prendre pour améliorer votre état. Il peut aussi vous aider à surveiller l\u003Cstrong>’\u003C\u002Fstrong>évolution de vos symptômes. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>Pour de l’aide psychosociale :\u2028\u003C\u002Fstrong> \u003C\u002Fp>\u003Cp>Pour de l’aide psychosociale, le personnel en intervention psychosociale peut vous conseiller des mesures simples pour améliorer votre état. En situation de crise, des services d’intervention sont accessibles rapidement pour vous apporter l’aide nécessaire. \u003C\u002Fp>",{"#type":721,"#text":838,"#format":94},{"titre":841,"description":842},"4. Orientation vers une ressource appropriée ",{"value":843,"processed":844,"format":94},"\u003Cp>Si nécessaire, la personne vous dirige vers une ressource (clinique médicale, CLSC ou organisme communautaire, par exemple) où vous pourrez recevoir les soins ou obtenir les services requis. \u003C\u002Fp>",{"#type":721,"#text":843,"#format":94},{"__typename":846,"id":847,"fieldAnchor":22,"notes":848,"references":22},"ParagraphTiroirNotes","2444",{"titre":849,"texte":22,"miseAJour":850},"Notes et références ",{"time":851},"2026-09-25T00:00:00+00:00",1792528461369]