[{"data":1,"prerenderedAt":752},["ShallowReactive",2],{"common-data-en":3,"page-a-propos-slug-en-\u002Fabout\u002Ffile-a-complaint":500},{"config":4,"latestArticles":104,"menuSearch":278,"menuFooter":303,"menuFooterExternal":406,"menuMain":408,"menuSecondary":455,"menuSocials":460,"menuCopyright":483},{"entity":5},{"id":6,"uuid":7,"titre404":8,"title":9,"sticky":10,"seoGeneriqueTitre":11,"seoGeneriqueDescription":12,"seoGeneriqueOgImage":13,"image404":19,"imagesPlaceholder":27,"bandeauDeTraduction":78,"description404":82,"articleBlocPiedDePage":84},"166","68cef0ba-8555-4774-940e-2bfc36c62646","La page est introuvable","Configuration - EN",false,"Site web officiel de Santé Québec","Bienvenue sur le site officiel de Santé Québec.",{"__typename":14,"id":15,"name":16,"mediaImage":17},"MediaImage","137","Texte_Image_404.jpg",{"mime":18,"title":19,"alt":19,"width":20,"height":21,"size":22,"url":23,"focalPoint":24},"image\u002Fjpeg",null,812,1080,258417,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-02\u002FTexte_Image_404.jpg",{"x":25,"y":26},406,540,[28,52,65],{"__typename":14,"id":29,"name":30,"mediaImage":31},"211","PH_Motif1.png",{"mime":32,"title":19,"alt":19,"width":33,"height":34,"size":35,"url":36,"focalPoint":37,"large":40,"small":46},"image\u002Fpng",1920,2436,28313,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-03\u002FPH_Motif1.png",{"x":38,"y":39},960,1218,[41],{"name":42,"url":43,"height":44,"width":45},"GRAND_PARAGRAPH_ARTICLES_SUCCESS","https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fgrand_paragraph_articles_success\u002Fpublic\u002F2026-03\u002FPH_Motif1.png.webp?h=76e706f6&itok=LhMInoKG",1118,872,[47],{"name":48,"url":49,"height":50,"width":51},"PETIT_PARAGRAPH_ARTICLES_SUCCESS","https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fpetit_paragraph_articles_success\u002Fpublic\u002F2026-03\u002FPH_Motif1.png.webp?h=76e706f6&itok=xKe4sig6",792,618,{"__typename":14,"id":53,"name":54,"mediaImage":55},"212","PH_Motif2.png",{"mime":32,"title":19,"alt":19,"width":33,"height":34,"size":56,"url":57,"focalPoint":58,"large":59,"small":62},24888,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-03\u002FPH_Motif2.png",{"x":38,"y":39},[60],{"name":42,"url":61,"height":44,"width":45},"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fgrand_paragraph_articles_success\u002Fpublic\u002F2026-03\u002FPH_Motif2.png.webp?h=76e706f6&itok=DVR6fJ2Q",[63],{"name":48,"url":64,"height":50,"width":51},"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fpetit_paragraph_articles_success\u002Fpublic\u002F2026-03\u002FPH_Motif2.png.webp?h=76e706f6&itok=wEiQ1g0I",{"__typename":14,"id":66,"name":67,"mediaImage":68},"213","PH_Motif3.png",{"mime":32,"title":19,"alt":19,"width":33,"height":34,"size":69,"url":70,"focalPoint":71,"large":72,"small":75},40568,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-03\u002FPH_Motif3.png",{"x":38,"y":39},[73],{"name":42,"url":74,"height":44,"width":45},"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fgrand_paragraph_articles_success\u002Fpublic\u002F2026-03\u002FPH_Motif3.png.webp?h=76e706f6&itok=PyvPQaFc",[76],{"name":48,"url":77,"height":50,"width":51},"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fpetit_paragraph_articles_success\u002Fpublic\u002F2026-03\u002FPH_Motif3.png.webp?h=76e706f6&itok=qeNZtB4x",{"format":79,"processed":80,"value":81},"restricted_html","\u003Cp>Under the Charter of the French Language, access to \u003Ca href=\"https:\u002F\u002Fwww.quebec.ca\u002Fen\u002Fgovernment\u002Fpolicies-orientations\u002Ffrench-language\u002Fmodernization-charter-french-language#c214022\">English-language content is subject to certain regulations\u003C\u002Fa>\u003C\u002Fp>\n","\u003Cp>Under the Charter of the French Language, access to \u003Ca href=\"https:\u002F\u002Fwww.quebec.ca\u002Fen\u002Fgovernment\u002Fpolicies-orientations\u002Ffrench-language\u002Fmodernization-charter-french-language#c214022\">English-language content is subject to certain regulations\u003C\u002Fa>\u003C\u002Fp>",{"value":83},"\u003Cp>Toutes nos excuses, la page que vous cherchez n’est pas disponible.\u003C\u002Fp>",{"__typename":85,"id":86,"titre":87,"tuileBasdepage":88},"ParagraphRedirectionBasdepage","647","Pour en savoir plus",[89,98],{"__typename":90,"id":91,"titreLongBasdepage":92,"description":93,"cta":95},"ParagraphTuileBasdepage","645","Tableau de bord en temps réel",{"value":94},"\u003Cp>Consultez la situation des urgences les plus près de vous et pour l’ensemble du Québec.\u003C\u002Fp>",{"url":96,"title":97,"internal":10},"https:\u002F\u002Fapp.powerbi.com\u002Fview?r=eyJrIjoiOGIyZWI4NGQtN2FjZC00OGFjLTgwMWYtZmM3N2M3ZjYyNjU2IiwidCI6IjA2ZTFmZTI4LTVmOGItNDA3NS1iZjZjLWFlMjRiZTFhNzk5MiJ9","",{"__typename":90,"id":99,"titreLongBasdepage":100,"description":19,"cta":101},"646","En savoir plus sur Santé Québec",{"url":102,"title":97,"internal":103},"\u002Fsq-1\u002Fen\u002Fabout\u002Frole",true,{"view":105,"label":106,"results":107},"liste_actualites","Liste Actualités",[108,131,143,166,186,198,220,229,250,268],{"id":109,"uuid":110,"title":111,"path":112,"datePublication":113,"typeArticle":115,"categorie":116,"image":120},"238","d9cf8365-6f7f-464d-85be-df9007e10624","Dossier santé numérique: passer du papier au numérique pour mieux vous accompagner ","\u002Fsq-1\u002Fen\u002Fnews\u002Farticles\u002Fdossier-sante-numerique-passer-du-papier-au-numerique-pour-mieux-vous-accompagner",{"time":114},"2026-04-27T12:00:00+00:00","nouvelle",[117],{"id":118,"name":119},"60","Transformation numérique",{"__typename":14,"id":121,"name":122,"mediaImage":123},"248","AdobeStock_689675019.jpeg",{"mime":18,"title":19,"alt":19,"width":124,"height":125,"size":126,"url":127,"focalPoint":128},5883,3922,6815911,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-04\u002FAdobeStock_689675019.jpeg",{"x":129,"y":130},2942,1961,{"id":132,"uuid":133,"title":134,"path":135,"datePublication":136,"typeArticle":138,"categorie":139,"image":19},"233","4e9a81d3-7635-42a7-a214-fb6d8b8ee773","AVIS AUX MÉDIAS - Breffage technique - Dossier santé numérique\u002F","\u002Fsq-1\u002Fen\u002Fnews\u002Fpress-releases\u002Favis-aux-medias-breffage-technique-dossier-sante-numerique",{"time":137},"2026-04-22T12:00:00+00:00","communique",[140],{"id":141,"name":142},"69","Annonce",{"id":144,"uuid":145,"title":146,"path":147,"datePublication":148,"typeArticle":115,"categorie":150,"image":154},"229","0a9ed760-2909-4094-8e4e-e2a64df0db95","Quand la réadaptation prend forme… dans la neige! ","\u002Fsq-1\u002Fen\u002Fnews\u002Farticles\u002Fquand-la-readaptation-prend-forme-dans-la-neige",{"time":149},"2026-04-20T12:00:00+00:00",[151],{"id":152,"name":153},"68","Soins et services",{"__typename":14,"id":155,"name":156,"mediaImage":157},"241","1771870166249.jpg",{"mime":18,"title":19,"alt":158,"width":159,"height":160,"size":161,"url":162,"focalPoint":163},"Crédit : Santé Québec Saguenay–Lac-Saint-Jean Centre universitaire",2048,1365,336717,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-04\u002F1771870166249.jpg",{"x":164,"y":165},1024,683,{"id":167,"uuid":168,"title":169,"path":170,"datePublication":171,"typeArticle":115,"categorie":173,"image":175},"224","5b6de4f9-a1d0-43bd-bca9-2902ca6f07d4","Information sur la nutrition : accessible quand vous en avez besoin","\u002Fsq-1\u002Fen\u002Fnews\u002Farticles\u002Finformation-sur-la-nutrition-accessible-quand-vous-en-avez-besoin",{"time":172},"2026-04-14T12:00:00+00:00",[174],{"id":152,"name":153},{"__typename":14,"id":176,"name":177,"mediaImage":178},"245","AdobeStock_1675455036 (1).jpeg",{"mime":18,"title":19,"alt":19,"width":179,"height":180,"size":181,"url":182,"focalPoint":183},8256,5504,10091451,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-04\u002FAdobeStock_1675455036 (1).jpeg",{"x":184,"y":185},4128,2752,{"id":187,"uuid":188,"title":189,"path":190,"datePublication":191,"typeArticle":115,"categorie":193,"image":195},"230","f1c08e02-c0ce-4fc2-a369-78ca2ef235d7","La télésanté au service de la réadaptation auditive","\u002Fsq-1\u002Fen\u002Fnews\u002Farticles\u002Fla-telesante-au-service-de-la-readaptation-auditive",{"time":192},"2026-04-05T12:00:00+00:00",[194],{"id":152,"name":153},{"__typename":14,"id":53,"name":54,"mediaImage":196},{"mime":32,"title":19,"alt":19,"width":33,"height":34,"size":56,"url":57,"focalPoint":197},{"x":38,"y":39},{"id":199,"uuid":200,"title":201,"path":202,"datePublication":203,"typeArticle":115,"categorie":205,"image":209},"197","f897e24f-9375-47c7-8d1a-100403c07998"," Moins de sommeil, plus de conséquences : ce que la science nous dit ","\u002Fsq-1\u002Fen\u002Fnews\u002Farticles\u002Fmoins-de-sommeil-plus-de-consequences-ce-que-la-science-nous-dit",{"time":204},"2026-03-18T12:00:00+00:00",[206],{"id":207,"name":208},"59","Innovation et recherche",{"__typename":14,"id":210,"name":211,"mediaImage":212},"228","AdobeStock_1827467285_0.jpeg",{"mime":18,"title":19,"alt":19,"width":213,"height":214,"size":215,"url":216,"focalPoint":217},10752,7168,11571831,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-03\u002FAdobeStock_1827467285_0.jpeg",{"x":218,"y":219},5376,3584,{"id":221,"uuid":222,"title":223,"path":224,"datePublication":225,"typeArticle":138,"categorie":227,"image":19},"210","4e0b2626-a999-43ae-afe2-b41c05143c86","Le conseil d'administration de Santé Québec annonce la nomination de la présidente-directrice générale du CISSS de la Montérégie-Est","\u002Fsq-1\u002Fen\u002Fnews\u002Fpress-releases\u002Fle-conseil-dadministration-de-sante-quebec-annonce-la-nomination-de-la-0",{"time":226},"2026-03-12T12:00:00+00:00",[228],{"id":141,"name":142},{"id":230,"uuid":231,"title":232,"path":233,"datePublication":234,"typeArticle":115,"categorie":236,"image":240},"199","5785d53f-c5ac-43c2-be9e-f63b9408897b","Le Centre hospitalier de St. Mary obtient une reconnaissance internationale pour ses soins gériatriques à l’urgence ","\u002Fsq-1\u002Fen\u002Fnews\u002Farticles\u002Fle-centre-hospitalier-de-st-mary-obtient-une-reconnaissance-internationale-pour-ses",{"time":235},"2026-03-09T12:00:00+00:00",[237],{"id":238,"name":239},"54","Nos succès",{"__typename":14,"id":241,"name":242,"mediaImage":243},"247","Accréditation bronze de l’ACEP -Centre hospitalier St-Mary_2 (1).jpg",{"mime":18,"title":19,"alt":19,"width":164,"height":244,"size":245,"url":246,"focalPoint":247},768,487905,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-04\u002FAccréditation bronze de l’ACEP -Centre hospitalier St-Mary_2 (1).jpg",{"x":248,"y":249},512,384,{"id":251,"uuid":252,"title":253,"path":254,"datePublication":255,"typeArticle":115,"categorie":256,"image":258},"188","d5636bee-8a5d-4421-9d3c-0d135f836380","Thérapie d’édition génétique : une première mondiale pour traiter les maladies rares! ","\u002Fsq-1\u002Fen\u002Fnews\u002Farticles\u002Ftherapie-dedition-genetique-une-premiere-mondiale-pour-traiter-les-maladies-rares",{"time":235},[257],{"id":207,"name":208},{"__typename":14,"id":259,"name":260,"mediaImage":261},"209","Innovation Sainte-Justine.jpg",{"mime":18,"title":19,"alt":19,"width":26,"height":262,"size":263,"url":264,"focalPoint":265},379,195364,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-03\u002FInnovation Sainte-Justine.jpg",{"x":266,"y":267},270,190,{"id":66,"uuid":269,"title":270,"path":271,"datePublication":272,"typeArticle":138,"categorie":274,"image":19},"df62d2fb-6352-4eba-8783-0b50a1e07a1a","Dépôt du premier rapport de la commissaire nationale aux plaintes et à la qualité des services de Santé Québec","\u002Fsq-1\u002Fen\u002Fnews\u002Fpress-releases\u002Fdepot-du-premier-rapport-de-la-commissaire-nationale-aux-plaintes-et-la-qualite",{"time":273},"2026-03-02T12:00:00+00:00",[275],{"id":276,"name":277},"56","Rapports et publications",{"id":279,"name":280,"uuid":281,"items":282},"recherche","Search","74aec8c3-cdf7-4e9c-9bc8-65ddffdd5d33",[283,288,293,298],{"id":284,"url":285,"title":286,"internal":103,"children":287},"766ce76f-477a-4af6-9f50-3857e01d13b2","\u002Fsq-1\u002Fen\u002Fabout","À propos",[],{"id":289,"url":290,"title":291,"internal":103,"children":292},"9a7d2a78-b546-47d2-b50b-fbbfae027c79","\u002Fsq-1\u002Fen\u002Fcontact","Nous contacter",[],{"id":294,"url":295,"title":296,"internal":103,"children":297},"fb86f87c-d65b-472c-a591-18c7c8edb904","\u002Fsq-1\u002Fen\u002Fcareers\u002Fjoin-our-team","Trouver un emploi",[],{"id":299,"url":300,"title":301,"internal":103,"children":302},"9a8ea74f-cf96-4a56-907f-90b19d66f38a","\u002Fsq-1\u002Fen\u002Fabout\u002Ffind-an-institution","Trouver un établissement",[],{"id":304,"name":305,"uuid":306,"items":307},"footer","Pied de page","7185646a-2373-4e4c-a2a2-070d9d88d51c",[308,337,370,375,387],{"id":309,"url":310,"title":311,"internal":103,"children":312},"7c833b5b-702b-4ecb-8c80-eb5d2f326b0d","\u002Fsq-1\u002Fen\u002Fhelp-and-resources","Aide et ressources",[313,317,321,325,329,333],{"id":314,"internal":103,"title":315,"url":316},"f332cd61-234f-47c5-bc9b-84dc995d1062","Find a resource","\u002Fsq-1\u002Fen\u002Fhelp-and-resources\u002Ffind-a-resource",{"id":318,"internal":10,"title":319,"url":320},"0d0d6b8a-2dd2-4939-944b-ce69d3ce68b0","Taux d'occupation des urgences","https:\u002F\u002Fwww.quebec.ca\u002Fsante\u002Fsysteme-et-services-de-sante\u002Forganisation-des-services\u002Fdonnees-systeme-sante-quebecois-services\u002Fsituation-urgences",{"id":322,"internal":103,"title":323,"url":324},"38fa7172-d6a6-49c6-a9f9-e65d9ae60e1c","When to Go to the Emergency Room","\u002Fsq-1\u002Fen\u002Fhelp-and-resources\u002Fwhen-to-go-to-the-er",{"id":326,"internal":103,"title":327,"url":328},"d30a9ed7-6e6c-4239-8ee0-c74e8d6050a5","Le réseau Navi-Nat","\u002Fsq-1\u002Fen\u002Fhelp-and-resources\u002Fnavi-nat",{"id":330,"internal":103,"title":331,"url":332},"b73b6e58-5856-4231-9e3d-f22592a16006","Centre d'accès pour la recherche","\u002Fsq-1\u002Fen\u002Fhelp-and-resources\u002Fcentre-dacces-a-la-recherche",{"id":334,"internal":103,"title":335,"url":336},"7b7de11a-abd2-4d73-b0db-04422638bd20","Médecins : devenir non participant au régime d'assurance maladie","\u002Fsq-1\u002Fen\u002Fhelp-and-resources\u002Fopting-out-of-the-public-health-system",{"id":338,"url":285,"title":286,"internal":103,"children":339},"42b66085-aeb3-46d8-b1c2-6950e172c696",[340,343,346,350,352,356,359,363,366],{"id":341,"internal":103,"title":342,"url":290},"aa7bbc6b-736d-4a1c-a353-495e52aae610","Contact",{"id":344,"internal":103,"title":345,"url":102},"5ee97796-585c-4635-8767-f4b4a609493a","Notre rôle",{"id":347,"internal":103,"title":348,"url":349},"5e9aa4cf-5842-4e17-997c-d593ad772823","Notre approche","\u002Fsq-1\u002Fen\u002Fabout\u002Fapproach",{"id":351,"internal":103,"title":301,"url":300},"fcbb5e95-6c6c-41f6-9e82-d288ba3bb543",{"id":353,"internal":103,"title":354,"url":355},"0ed91df6-a9ee-4f58-ad2e-6cbe296d09d4","Notre équipe","\u002Fsq-1\u002Fen\u002Fabout\u002Fteam",{"id":357,"internal":103,"title":277,"url":358},"ef6b5153-ac02-40b9-a329-61c4cb3ea672","\u002Fsq-1\u002Fen\u002Fabout\u002Freports-publications",{"id":360,"internal":103,"title":361,"url":362},"f5b33ad1-b036-42f0-b670-647b29977ccf","Bureau de l'Inspectrice nationale","\u002Fsq-1\u002Fen\u002Fabout\u002Fbureau-de-linspectrice-nationale",{"id":364,"internal":103,"title":119,"url":365},"ac4aed3b-8b50-493d-9d61-7ede437bcd6c","\u002Fsq-1\u002Fen\u002Fabout\u002Fdigital-transformation",{"id":367,"internal":103,"title":368,"url":369},"9f9f6c53-8c24-4f9c-9b32-9efde622da6f","File a complaint","\u002Fsq-1\u002Fen\u002Fabout\u002Ffile-a-complaint",{"id":371,"url":372,"title":373,"internal":103,"children":374},"327283a7-c009-48ce-87e0-f1d7a1c4ca0b","\u002Fsq-1\u002Fen\u002Fnews","Actualités",[],{"id":376,"url":377,"title":378,"internal":103,"children":379},"4ec6b706-e9b2-463c-880d-b9e568cc296f","\u002Fsq-1\u002Fen\u002Fcareers","Carrières",[380,383],{"id":381,"internal":103,"title":382,"url":295},"086ed24a-7b5b-4ba7-988d-5286de38765a","Travailler avec nous",{"id":384,"internal":103,"title":385,"url":386},"a943840a-3951-474a-823b-ecdc86d4adb4","Secteurs d'emploi","\u002Fsq-1\u002Fen\u002Fcareers\u002Femployment-sectors",{"id":388,"url":97,"title":389,"internal":103,"children":390},"1463e75f-3f8a-48ac-b50d-dfdf15286fa1","Médias",[391,395,399,402],{"id":392,"internal":103,"title":393,"url":394},"5a35550c-455a-46bb-8057-7a13d8ddfd38","Contact médias","\u002Fsq-1\u002Fen\u002Fcontact\u002Fmedia",{"id":396,"internal":103,"title":397,"url":398},"85c56c50-d1fd-45db-83d4-7a7d545e354e","Communiqués de presse","\u002Fsq-1\u002Fen\u002Fnews\u002Fpress-releases",{"id":400,"internal":10,"title":401,"url":96},"61657757-abc8-43c9-a75f-51f1fd14a825","Tableau de bord",{"id":403,"internal":103,"title":404,"url":405},"4e0db0ea-19ef-4a2f-bbd1-1fa2a462a803","Demande d'accès aux documents administratifs de Santé Québec","\u002Fsq-1\u002Fen\u002Fcontact\u002Frequests-for-access-to-administrative-documents",{"items":407},[],{"id":409,"name":410,"uuid":411,"items":412},"main","Navigation principale","01e0f72c-a00a-4b3a-82d8-760c02111d35",[413,424,441,450],{"id":414,"url":310,"title":311,"internal":103,"children":415,"extras":422},"f8597a8f-6a96-4179-9b2a-d7ad24bc1ad5",[416,418,420],{"id":417,"internal":103,"url":316,"title":315},"d5f8a825-73f3-4fc6-b8d9-40123739db92",{"id":419,"internal":103,"url":324,"title":323},"2c541c80-6834-468b-a6da-8db243789fbd",{"id":421,"internal":10,"url":320,"title":319},"7542b985-61fe-4f71-89e3-991bd05d6f4f",{"id":423,"imageMegaMenu":19,"ctaMegaMenu":19},"6",{"id":425,"url":285,"title":286,"internal":103,"children":426,"extras":439},"c6314d2a-f90a-4ba0-90d7-77bbdaad0dc9",[427,429,431,433,435,437],{"id":428,"internal":103,"url":102,"title":345},"20c210bb-10b3-4527-b85b-d96915932180",{"id":430,"internal":103,"url":349,"title":348},"0e0a10e3-8972-4269-9d72-336a602d5d78",{"id":432,"internal":103,"url":300,"title":301},"97ba3079-efbd-4244-b0af-155cd0981ce4",{"id":434,"internal":103,"url":355,"title":354},"f3449614-b8ea-457b-b4e7-826525183bc3",{"id":436,"internal":103,"url":358,"title":277},"430c94b7-6bb6-469c-8693-be779b38a774",{"id":438,"internal":103,"url":369,"title":368},"a6770c14-ab6c-4939-a265-9ef39bc3fb2b",{"id":440,"imageMegaMenu":19,"ctaMegaMenu":19},"2",{"id":442,"url":377,"title":378,"internal":103,"children":443,"extras":448},"71f38094-18de-4af7-9c75-42c5f3b45fa9",[444,446],{"id":445,"internal":103,"url":295,"title":382},"253c7b1f-0926-4eeb-9eac-0731c3e2c112",{"id":447,"internal":103,"url":386,"title":385},"9cc10f32-713c-46b3-8182-d9c768f752fe",{"id":449,"imageMegaMenu":19,"ctaMegaMenu":19},"7",{"id":451,"url":372,"title":373,"internal":103,"children":452,"extras":453},"55266800-e6d0-4dc9-9a99-3bc10795b1f7",[],{"id":454,"imageMegaMenu":19,"ctaMegaMenu":19},"55",{"id":456,"name":457,"uuid":458,"items":459},"secondaire","Navigation secondaire","2ecf79a5-22eb-4eca-93e8-21ec7d475349",[],{"id":461,"name":462,"uuid":463,"items":464},"reseaux-sociaux","Réseaux Sociaux","0ebc9470-f208-4778-9e04-a54216a3a518",[465,468,471,474,477,480],{"url":466,"title":467},"https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fsant%C3%A9-qu%C3%A9bec\u002F","LinkedIn",{"url":469,"title":470},"https:\u002F\u002Fwww.youtube.com\u002F@Sante_Qc","Youtube",{"url":472,"title":473},"https:\u002F\u002Fbsky.app\u002Fprofile\u002Fsante.quebec","Bluesky",{"url":475,"title":476},"https:\u002F\u002Fwww.facebook.com\u002Fsantequebecofficiel\u002F","Facebook",{"url":478,"title":479},"https:\u002F\u002Fwww.instagram.com\u002Fsante.quebec\u002F","Instagram",{"url":481,"title":482},"https:\u002F\u002Fx.com\u002Fsante_qc?lang=fr","X",{"id":484,"name":485,"uuid":486,"items":487},"copyright","Copyright","17755e2e-b5ae-4d2a-ae52-ae69d4f5d0e4",[488,492,496],{"url":489,"title":490,"id":491,"internal":103,"route":19},"\u002Fsq-1\u002Fen\u002Fdata-privacy-and-governance","Terms of use","cbbc92f5-75b9-43f2-bb63-099a395c91a0",{"url":493,"title":494,"id":495,"internal":103,"route":19},"\u002Fsq-1\u002Fen\u002Fprivacy-policy","Politique de confidentialité","6dfe2fad-2575-43d3-9bb1-356432696c73",{"url":497,"title":498,"id":499,"internal":103,"route":19},"\u002Fsq-1\u002Fen\u002Fethics-compliance","Éthique et conformité","2f365644-f316-4f48-b969-f0d2472bf895",{"route":501},{"__typename":502,"breadcrumbs":503,"entity":509},"RouteInternal",[504,507],{"title":505,"url":506,"internal":103},"Accueil","\u002Fsq-1\u002Fen",{"title":508,"url":285,"internal":103},"À propos ",{"metatag":510,"translationOutdated":10,"translations":543,"id":548,"regionEntete":549,"paragraphe":552,"regionBasdepage":19},[511,517,521,522,527,531,535,539],{"__typename":512,"tag":513,"attributes":514},"MetaTagValue","meta",{"content":515,"name":516},"File a complaint – Santé Québec","title",{"__typename":512,"tag":513,"attributes":518},{"content":519,"name":520},"Do you have a suggestion, concern or complaint about the care or services you have received? You can share your thoughts or file a complaint in complete confidentiality.","description",{},{"__typename":523,"tag":513,"attributes":524},"MetaTagProperty",{"content":525,"property":526},"https:\u002F\u002Fsite-sq-ws.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fensites\u002Fsq-1\u002Ffiles\u002F2026-02\u002Fog-image.jpg","og:image",{"__typename":523,"tag":513,"attributes":528},{"content":529,"property":530},"image\u002Fjpg","og:image:type",{"__typename":523,"tag":513,"attributes":532},{"content":533,"property":534},"1200","og:image:width",{"__typename":523,"tag":513,"attributes":536},{"content":537,"property":538},"630","og:image:height",{"__typename":523,"tag":513,"attributes":540},{"content":541,"property":542},"Santé Québec","og:image:alt",[544,545],{"title":368,"path":369},{"title":546,"path":547},"Faire une plainte","\u002Fsq-1\u002Fa-propos\u002Ffaire-une-plainte","170",{"__typename":550,"id":551,"arrierePlan":10,"imageEnteteNiveau1":19,"titreLongEnteteNiveau1":368,"description":19},"ParagraphEnteteNiveau1","735",[553,559,585,638,692,713,731],{"__typename":554,"id":555,"titreLongTexteTitre":556,"description":557,"cta":19},"ParagraphTexteTitre","729","Together, let’s improve healthcare and social services",{"value":558},"\u003Cp>Do you have a suggestion, concern or complaint about the care or services you have received?  You can share your thoughts or file a complaint in complete confidentiality.\u003C\u002Fp>",{"__typename":560,"id":561,"titreLongImage":562,"description":563,"cta":19,"image":566,"listeImbriquee":19},"ParagraphTexteImage","730","Who can provide feedback on the care and services received?",{"format":79,"processed":564,"value":565},"\u003Cp>Anyone who has received care or services provided by a Santé Québec institution, a public institution, from a healthcare professional, a private organization or in the context of research activities.\u003C\u002Fp>\n\u003Cp>This includes :\u003C\u002Fp>\n\u003Cul>\n\u003Cli>the user \u003C\u002Fli>\n\u003Cli>a relative of the user  \u003C\u002Fli>\n\u003Cli>a legal representative or a successor\u003C\u002Fli>\n\u003C\u002Ful>\n","\u003Cp>Anyone who has received care or services provided by a Santé Québec institution, a public institution, from a healthcare professional, a private organization or in the context of research activities.\u003C\u002Fp>\u003Cp>This includes :\u003C\u002Fp>\u003Cul>\u003Cli data-list-item-id=\"ef1dfa4d2c42eb15fe78b377c3e1834c0\">the user \u003C\u002Fli>\u003Cli data-list-item-id=\"e0e016fb7a8525018c40611dde336346c\">a relative of the user  \u003C\u002Fli>\u003Cli data-list-item-id=\"e1ea672ea44a6a2597bb80a807e5316e0\">a legal representative or a successor\u003C\u002Fli>\u003C\u002Ful>",{"__typename":14,"id":567,"name":568,"mediaImage":569},"142","Texte_Image_Plainte.jpg",{"mime":18,"title":19,"alt":19,"width":20,"height":21,"size":570,"url":571,"focalPoint":572,"large":573,"small":579},71313,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-02\u002FTexte_Image_Plainte.jpg",{"x":25,"y":26},[574],{"name":575,"url":576,"height":577,"width":578},"GRAND_PARAGRAPH_TEXTE_IMAGE","https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fgrand_paragraph_texte_image\u002Fpublic\u002F2026-02\u002FTexte_Image_Plainte.jpg.webp?h=6e038edf&itok=J9Gm964u",1580,1188,[580],{"name":581,"url":582,"height":583,"width":584},"PETIT_PARAGRAPH_TEXTE_IMAGE","https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fpetit_paragraph_texte_image\u002Fpublic\u002F2026-02\u002FTexte_Image_Plainte.jpg.webp?h=6e038edf&itok=l5N5Cl3A",975,718,{"__typename":586,"id":587,"titreLongTexteListeColonnes":588,"descriptionTexteListeColonnes":19,"listeSimple":589},"ParagraphTexteListecolonnes","734","What are my rights as a member of the public?",[590,594,598,602,606,610,614,618,622,626,630,634],{"id":591,"titreLong":19,"description":592},"731",{"value":593},"\u003Cp>Be informed about services and how to access them.\u003C\u002Fp>",{"id":595,"titreLong":19,"description":596},"732",{"value":597},"\u003Cp>Receive the care you need in an emergency or if your life is in danger.\u003C\u002Fp>",{"id":599,"titreLong":19,"description":600},"733",{"value":601},"\u003Cp>Be accompanied by a person of your choice when seeking information or navigating any service.\u003C\u002Fp>",{"id":603,"titreLong":19,"description":604},"736",{"value":605},"\u003Cp>Access your medical records, subject to certain conditions, and receive assistance in understanding their content.\u003C\u002Fp>",{"id":607,"titreLong":19,"description":608},"737",{"value":609},"\u003Cp>Receive continuous, personalized, and safe services that meet scientific, human, and social standards.\u003C\u002Fp>",{"id":611,"titreLong":19,"description":612},"738",{"value":613},"\u003Cp>Accept or refuse treatment after receiving all the information on your state of health, your options and the potential risks.\u003C\u002Fp>",{"id":615,"titreLong":19,"description":616},"739",{"value":617},"\u003Cp>Be accommodated until a solution appropriate to your condition is available.\u003C\u002Fp>",{"id":619,"titreLong":19,"description":620},"740",{"value":621},"\u003Cp>Have your records kept confidential, accessible only to authorized persons or those who have obtained your consent.\u003C\u002Fp>",{"id":623,"titreLong":19,"description":624},"741",{"value":625},"\u003Cp>Choose a professional or institution depending on available resources.\u003C\u002Fp>",{"id":627,"titreLong":19,"description":628},"742",{"value":629},"\u003Cp>Participate in decisions affecting your health, well-being and intervention plan.\u003C\u002Fp>",{"id":631,"titreLong":19,"description":632},"743",{"value":633},"\u003Cp>Receive services in the language of your choice depending on available resources.\u003C\u002Fp>",{"id":635,"titreLong":19,"description":636},"744",{"value":637},"\u003Cp>Express dissatisfaction without fear of reprisals, be informed about the complaint review process and receive support throughout the process.\u003C\u002Fp>",{"__typename":639,"id":640,"couleurArrierePlan":641,"entete":646,"liste2col":649},"ParagraphTexteListe2col","757",{"__typename":642,"id":643,"name":644,"codeHex":645},"TermCouleurArrierePlan","10","Menthe #C7F8F4","#C7F8F4",{"__typename":554,"id":647,"titreLong":648,"description":19,"cta":19},"750","How to file a complaint or report a concerning situation related to the care or services you have received",[650,668,680],{"__typename":651,"id":652,"colonne1":653,"colonne2":658},"ParagraphListe2col","753",{"__typename":554,"id":654,"titreLong":655,"description":656,"cta":19},"751","For care and services received at a facility",{"value":657},"\u003Cp>(e.g., hospital, CLSC, CHSLD) or for ambulance services (except in Montréal and Laval).\u003C\u002Fp>",[659],{"__typename":660,"id":661,"titreLongListeSimple":662,"description":663,"cta":666},"ParagraphListeSimple","752","With your institution’s commissioner",{"format":79,"processed":664,"value":665},"\u003Cp>By phone, email or in person with your institution’s service quality and complaints commissioner.\u003C\u002Fp>\n","\u003Cp>By phone, email or in person with your institution’s service quality and complaints commissioner.\u003C\u002Fp>",{"url":300,"title":667,"internal":103},"Find an institution",{"__typename":651,"id":669,"colonne1":670,"colonne2":673},"756",{"__typename":554,"id":671,"titreLong":672,"description":19,"cta":19},"754","For ambulance services in Montréal and Laval",[674],{"__typename":660,"id":675,"titreLongListeSimple":676,"description":677,"cta":19},"755","With the Urgences-santé commissioner:",{"format":79,"processed":678,"value":679},"\u003Cp>Email:\u2028\u003Ca href=\"mailto:commissaire@urgences-sante.qc.ca\">commissaire@urgences-sante.qc.ca\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Phone number:\u2028514-723-5600, ext. 5606 \u003C\u002Fp>\n","\u003Cp>Email:\u2028commissaire@urgences-sante.qc.ca\u003C\u002Fp>\u003Cp>Phone number:\u2028514-723-5600, ext. 5606 \u003C\u002Fp>",{"__typename":651,"id":681,"colonne1":682,"colonne2":685},"1185",{"__typename":554,"id":683,"titreLong":684,"description":19,"cta":19},"1184","Need assistance?  ",[686],{"__typename":660,"id":687,"titreLongListeSimple":688,"description":689,"cta":19},"1186","If so, you have two options :",{"format":79,"processed":690,"value":691},"\u003Col>\n\u003Cli>You can call the Centre d’assistance et d’accompagnement aux plaintes (CAAP) at \u003Ca href=\"tel:+11877767222\">1-877-767-222\u003C\u002Fa>. This is a toll-free and confidential phone line.  \u003C\u002Fli>\n\u003Cli>You can contact your institution’s user committee. This committee represents service users, ensures that their rights are respected and can provide them with information or guidance regarding procedures. \u003C\u002Fli>\n\u003C\u002Fol>\n","\u003Col>\u003Cli data-list-item-id=\"ef9cba568da57254c5a404150317fa7cb\">You can call the Centre d’assistance et d’accompagnement aux plaintes (CAAP) at \u003Ca href=\"tel:+11877767222\">1-877-767-222\u003C\u002Fa>. This is a toll-free and confidential phone line.  \u003C\u002Fli>\u003Cli data-list-item-id=\"e050bd184f326c90addd3bc4d43628936\">You can contact your institution’s user committee. This committee represents service users, ensures that their rights are respected and can provide them with information or guidance regarding procedures. \u003C\u002Fli>\u003C\u002Fol>",{"__typename":693,"id":694,"titreLong":695,"cta":19,"description":19,"couleurArrierePlan":19,"listeTexteTiroirs":696},"ParagraphTexteTiroirs","749","FAQ",[697,703,708],{"__typename":698,"id":699,"titreLong":700,"description":701,"cta":19},"ParagraphListeTiroirs","745","What is the complaint examination system?",{"value":702},"\u003Cp>The complaint examination system is the official framework through which users can express their dissatisfaction regarding the care and services they have received. It ensures an independent, impartial and confidential  review of complaints. It is administered by commissioners and medical examiners reporting to the National Commissioner. The system aims to protect users’ rights, promote transparency and support continuous improvement of quality within the health and social services network.\u003C\u002Fp>",{"__typename":698,"id":704,"titreLong":705,"description":706,"cta":19},"746","Is it confidential?",{"value":707},"\u003Cp>Supervised by the National Service Quality and Complaints Commissioner, the commissioners can help you and act in complete confidentiality.\u003C\u002Fp>",{"__typename":698,"id":709,"titreLong":710,"description":711,"cta":19},"748","Not satisfied with the response to your complaint?",{"value":712},"\u003Cp>Contact the Protecteur du citoyen:  \u003C\u002Fp>\u003Cp>1-800-463-5070  \u003C\u002Fp>\u003Cp>\u003Ca href=\"mailto:protecteur@protecteurducitoyen.qc.ca\">protecteur@protecteurducitoyen.qc.ca\u003C\u002Fa> \u003C\u002Fp>\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.protecteurducitoyen.qc.ca\">www.protecteurducitoyen.qc.ca\u003C\u002Fa> \u003C\u002Fp>",{"__typename":714,"id":715,"titreLong":716,"description":19,"listeRessources":717},"ParagraphTexteListeressources","1076","Documents",[718],{"id":719,"titreLong":720,"ressourcesMixtes":721,"description":19},"1075","Rapport annuel",[722],{"id":723,"document":724},"1074",{"id":725,"name":726,"mediaDocument":727},"207","Rapport annuel 2024-2025_Commissaire nationale aux plaintes et à la qualité des services.pdf",{"description":19,"mime":728,"name":726,"size":729,"url":730},"application\u002Fpdf",844459,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-03\u002FRapport annuel 2024-2025_Commissaire nationale aux plaintes et à la qualité des services.pdf",{"__typename":560,"id":732,"titreLongImage":733,"description":734,"cta":19,"image":737,"listeImbriquee":19},"1180","Commissaire nationale aux plaintes et à la qualité des services",{"format":79,"processed":735,"value":736},"\u003Cp>Mme Martine Gosselin occupe depuis le 6 janvier 2025 le poste de commissaire nationale aux plaintes et à la qualité des services de Santé Québec.\u003C\u002Fp>\n\u003Cp>Administratrice chevronnée, elle est membre de l’Ordre des administrateurs agréés du Québec et détient une solide formation académique : une maîtrise en administration des affaires (MBA) obtenue à l’Université de Sherbrooke en 2013, ainsi qu’un baccalauréat en sciences politiques de l’Université Concordia en 1991. Elle a également complété une certification universitaire en gouvernance de sociétés (ASC) à l’Université Laval en 2015.\u003C\u002Fp>\n\u003Cp>Avant de rejoindre Santé Québec, Mme Gosselin a exercé des fonctions stratégiques dans le secteur de la santé et de la gouvernance, notamment en tant que membre du conseil d’administration de la régie de l’assurance maladie du Québec (RAMQ) . Elle a été directrice générale et secrétaire de l’Ordre des podiatres du Québec de 2014 à 2024, où elle a mené avec succès des projets de restructuration financière, d’innovation et de repositionnement stratégique. En 2024, elle a poursuivi son engagement en tant qu’inspectrice et consultante à l’Ordre des administrateurs agréés du Québec.\u003C\u002Fp>\n\u003Cp>Forte de plus de 20 ans d’expérience en gestion et en gouvernance, Mme Gosselin se distingue par sa capacité à piloter des transformations majeures et à instaurer des pratiques exemplaires en matière de qualité des services. Sa mission actuelle consiste à veiller à ce que les besoins et attentes des citoyens soient entendus et pris en compte, tout en optimisant les processus de traitement des plaintes pour renforcer la confiance et la satisfaction des usagers du réseau de la santé.  \u003C\u002Fp>\n","\u003Cp>Mme Martine Gosselin occupe depuis le 6 janvier 2025 le poste de commissaire nationale aux plaintes et à la qualité des services de Santé Québec.\u003C\u002Fp>\u003Cp>Administratrice chevronnée, elle est membre de l’Ordre des administrateurs agréés du Québec et détient une solide formation académique : une maîtrise en administration des affaires (MBA) obtenue à l’Université de Sherbrooke en 2013, ainsi qu’un baccalauréat en sciences politiques de l’Université Concordia en 1991. Elle a également complété une certification universitaire en gouvernance de sociétés (ASC) à l’Université Laval en 2015.\u003C\u002Fp>\u003Cp>Avant de rejoindre Santé Québec, Mme Gosselin a exercé des fonctions stratégiques dans le secteur de la santé et de la gouvernance, notamment en tant que membre du conseil d’administration de la régie de l’assurance maladie du Québec (RAMQ) . Elle a été directrice générale et secrétaire de l’Ordre des podiatres du Québec de 2014 à 2024, où elle a mené avec succès des projets de restructuration financière, d’innovation et de repositionnement stratégique. En 2024, elle a poursuivi son engagement en tant qu’inspectrice et consultante à l’Ordre des administrateurs agréés du Québec.\u003C\u002Fp>\u003Cp>Forte de plus de 20 ans d’expérience en gestion et en gouvernance, Mme Gosselin se distingue par sa capacité à piloter des transformations majeures et à instaurer des pratiques exemplaires en matière de qualité des services. Sa mission actuelle consiste à veiller à ce que les besoins et attentes des citoyens soient entendus et pris en compte, tout en optimisant les processus de traitement des plaintes pour renforcer la confiance et la satisfaction des usagers du réseau de la santé.  \u003C\u002Fp>",{"__typename":14,"id":167,"name":738,"mediaImage":739},"SQ_Martine_67.jpeg",{"mime":18,"title":19,"alt":19,"width":740,"height":159,"size":741,"url":742,"focalPoint":743,"large":746,"small":749},1366,372777,"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002F2026-03\u002FSQ_Martine_67.jpeg",{"x":744,"y":745},615,430,[747],{"name":575,"url":748,"height":577,"width":578},"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fgrand_paragraph_texte_image\u002Fpublic\u002F2026-03\u002FSQ_Martine_67.jpeg.webp?h=a38d3bd1&itok=L14xerwv",[750],{"name":581,"url":751,"height":583,"width":584},"https:\u002F\u002Ffichier.sitesq.apps.ti.sante.quebec\u002Fsq-1\u002Fstyles\u002Fpetit_paragraph_texte_image\u002Fpublic\u002F2026-03\u002FSQ_Martine_67.jpeg.webp?h=a38d3bd1&itok=A3Aal96D",1777637763514]