Find a resource

When to call Info-Santé  811 :

• Wounds, skin conditions and skin care 

(abrasions, burns, acne, dermatitis, ulcers, etc.)

• Infections and infectious diseases 

(influenza, gastroenteritis, COVID, STIs, urinary tract infections, etc.)

• Cardiovascular and neurological health 

(stroke, hypertension, heart failure, circulatory disorders, etc.)

• Respiratory health 

(asthma, bronchitis, COPD, pneumonia, etc.)

• Digestive health and nutrition 

(constipation, diarrhea, reflux, dehydration, nutrition, etc.)

• Pain and general symptoms 

(fever, pain, dizziness, fatigue, headache, etc.)

• Women’s, men’s and perinatal health 

(pregnancy, breastfeeding, menopause, prostate health, etc.)

• Child and adolescent health 

(fever in children, ear infections, childhood rashes, etc.)

• Lifestyle habits and prevention 

(smoking, physical activity, vaccination, fall prevention, etc.)

Psychosocial and mental health counselling  

When to call Info-Social 811  

• Anxiety  
• Violence  
• Grief  
• Mental health  
• Youth in difficulty  
• Sexuality  
• Family or relationship problems  
• Addiction  
• Relationship breakup  
• Suicidal thoughts  
• Any concerning behaviour 

If you do not have a family doctor, this option will refer you to the appropriate health resources based on your clinical or psychosocial needs.  

Free, confidential service, available 24 hours a day, 365 days a year.  

Online option

• Assess the user’s health needs (appointments, home care, psychosocial support, etc.) using a questionnaire.  
• A healthcare professional follows up by phone if needed to carry out a more in-depth assessment and direct the person to the most appropriate resources (pharmacy, clinic, blood tests, etc.).

For assistance completing the digital form, call 811 and select Option 3.

• If you have been assigned an FMG but not a family doctor or specialized nurse practitioner (SNP).

Online 

Fill out the form at the Primary Care Access Point.

For assistance completing the digital form, call 811 and select Option 3.

• If you have been assigned a family doctor or specialized nurse practitioner (SNP), but they are unavailable for a consultation in the coming days or weeks, 

By phone

• contact your FMG to make an appointment with someone else. 

Services offered:

• Assessment of a person’s physical and mental condition to ensure the appropriate use of medications  
• Renewal of a prescription, which cannot exceed the validity period of the original prescription or one year  
• Prescription of laboratory tests to monitor drug therapy  
• Prescription of medications, particularly to treat minor health problems or when no diagnosis is required  
• Independent adjustment of drug therapy parameters, such as dosage or dosing schedule, to ensure patient safety 
• Substitution of a medication in the event of a supply shortage, if there is an issue related to its administration or if the medication poses a safety risk  
• Management of certain chronic diseases (e.g., diabetes, hypertension, hypothyroidism)  
• Administration of a medication in an emergency situation or to demonstrate proper use  
• Prescription and administration of vaccines  

• If you have been assigned an FMG but not a family doctor or specialized nurse practitioner (SNP).

Online 

Fill out the form at the Primary Care Access Point.

For assistance completing the digital form, call 811 and select Option 3.

• If you have been assigned a family doctor or specialized nurse practitioner (SNP), but they are unavailable for a consultation in the coming days or weeks, 

By phone

• contact your FMG to make an appointment with someone else.

If you do not have a family doctor, this option will refer you to the appropriate health resources based on your clinical or psychosocial needs.  

Free, confidential service, available 24 hours a day, 365 days a year.  

Online option

• Assess the user’s health needs (appointments, home care, psychosocial support, etc.) using a questionnaire.  
• A healthcare professional follows up by phone if needed to carry out a more in-depth assessment and direct the person to the most appropriate resources (pharmacy, clinic, blood tests, etc.).

For assistance completing the digital form, call 811 and select Option 3.

The service allows you to:  

• Schedule an appointment with a healthcare professional (family doctor, specialized nurse practitioner or resident physician) working in a clinic near a location of your choice.  
• Cancel an appointment booked online.  
• Receive confirmation of your appointment and reminders by email, automated phone call and text message (SMS).  

Online, free and secure.